Our products meet or exceed industry standards and regulations. We source our consumables from reputable manufacturers and suppliers who maintain the highest quality and safety standards.

If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated customer support team. We're here to help you find the right consumables for your care home's needs.

For products that need to be handled with training and are accompanied by a COSHH Certificates we offer online training videoas and on-site training once the products are installed. This will be reviewed as part of your onboarding package.

To place an order, you will need to apply for an account. Please click here to apply for an account and pricing or click here to login to an existing account. Once approved, you will be able to order.

The majority of our consumable products are next-day delivery if you order before 4pm.

Any products that require bespoke designs such as uniforms or furniture or are more bulky products will take longer and you will be informed of delivery times when you place your order.

There may be times when items take longer because of stock availability, but this will be clear on the product if it is out of stock.

The UK government offer VAT relief on a range of applicable products for charities and for disabled individuals who purchase items designed exclusively for use by disabled persons. However, care homes are unable to purchase on behalf of their residents and claim VAT relief legitimately.

Eligible individuals and charities with a registered charity number can claim VAT relief online at the point of payment.

Eligibility for VAT Relief

To qualify for VAT relief, you must fall into one of the following categories:

· Charities

Charitable care institutions that provide care or treatment predominantly to disabled individuals. Please supply your charity registration number.

· Individuals who are chronically sick or disabled

Defined as individuals with a physical or mental impairment that has a long-term and substantial adverse effect on their ability to perform everyday activities, those with a condition that the medical profession considers a chronic sickness, or individuals who are terminally ill.

This does not include elderly individuals who are otherwise able-bodied or those who are temporarily disabled or incapacitated.

Eligible Products

Products eligible for VAT relief include aids designed exclusively for use by individuals who are incapacitated or disabled, as well as items intended for the care or treatment of incontinence. These products are available at zero-rate VAT when purchased directly by an individual for personal use, or by a registered charity for use by a disabled person. Eligible products will be clearly marked on the website.

How to Claim

To claim VAT exemption on our website, you must complete the VAT relief declaration form, which is available in the footer for the website. You will need to complete a new form for each purchase of eligible equipment or products.