To place an order, you will need to apply for an account. Please click here to apply for an account and pricing or click here to login to an existing account. Once approved, you will be able to order.

Yes, we offer bulk and wholesale pricing options for many of our products. Please get in touch with our sales team for specific pricing details and to discuss your unique requirements.

We accept BACS payments subject to T&C’s.

Your payment information is secure, and we prioritise your privacy by conforming to all GDPR laws and regulations.

Please double-check your order before confirming the purchase; once an order is placed, modifications or cancellations are challenging. However, we aim to take orders on a case-by-case basis, so please contact our customer service team on 0800 2335993 who are always on hand to help.

We apologise for any delays. If your order is taking longer than expected, please contact our customer support team with your order number, and we will investigate the issue promptly. Alternatively, use the chat function at the bottom right-hand screen of our website.

We strive to always reduce the number of damages and incorrect items you receive. Please contact our customer support team at customerservice@care-express.com with your order number, and we will investigate the issue promptly. Alternatively, use the chat function at the bottom right-hand screen of our website.  

  Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier's site.

We offer a range of consumables essential for the smooth operation of care homes. This includes incontinence products, hygiene supplies, medical equipment, cleaning products, and much more.

Our products meet or exceed industry standards and regulations. We source our consumables from reputable manufacturers and suppliers who maintain the highest quality and safety standards.

If you have any further questions or need assistance, please don't hesitate to reach out to our dedicated customer support team. We're here to help you find the right consumables for your care home's needs.

Using our cleaning range is simple! Download the dosing instructions for the required product on our website, follow the dosing measurements carefully and use them on the surface in question.

  No, neutral smelling products are to be used in any area where food is prepared, to prevent cross-contamination into food items.

Yes, we offer product samples for selected items. Contact our customer support team to inquire about sample availability and to request samples for your care home.

Once your order is processed, you'll receive an email confirming that your order has been shipped. Most orders will arrive the next day, however, some may take a little longer depending on type of product (for example bespoke products or furniture) stock availability and delivery address. 

The majority of our consumable products are next-day delivery if you order before 4pm.

Any products that require bespoke designs such as uniforms or furniture or are more bulky products will take longer and you will be informed of delivery times when you place your order.

There may be times when items take longer because of stock availability, but this will be clear on the product if it is out of stock.

Delivery schedules vary by courier and location. However, most of our deliveries will only take place during the standard working week.

We have a hassle-free return and exchange policy. If you're not satisfied with your purchase or received damaged items, please contact our customer support within 3 days of receiving the order. We'll guide you through the return or exchange process.

Certainly. If you need a copy of a past invoice or receipt, please use our online accounting portal, located on our website. Login to your account and navigate to the “account” section.

  Our standard credit terms are 30 days from the point of invoice. If you require any specific arrangements, please reach out to your Account Manager to discuss.

The UK government offer VAT relief on a range of applicable products for charities and for disabled individuals who purchase items designed exclusively for use by disabled persons. However, care homes are unable to purchase on behalf of their residents and claim VAT relief legitimately.

Eligible individuals and charities with a registered charity number can claim VAT relief online at the point of payment.

Eligibility for VAT Relief

To qualify for VAT relief, you must fall into one of the following categories:

· Charities

Charitable care institutions that provide care or treatment predominantly to disabled individuals. Please supply your charity registration number.

· Individuals who are chronically sick or disabled

Defined as individuals with a physical or mental impairment that has a long-term and substantial adverse effect on their ability to perform everyday activities, those with a condition that the medical profession considers a chronic sickness, or individuals who are terminally ill.

This does not include elderly individuals who are otherwise able-bodied or those who are temporarily disabled or incapacitated.

Eligible Products

Products eligible for VAT relief include aids designed exclusively for use by individuals who are incapacitated or disabled, as well as items intended for the care or treatment of incontinence. These products are available at zero-rate VAT when purchased directly by an individual for personal use, or by a registered charity for use by a disabled person. Eligible products will be clearly marked on the website.

How to Claim

To claim VAT exemption on our website, you must complete the VAT relief declaration form, which is available in the footer for the website. You will need to complete a new form for each purchase of eligible equipment or products.