Serene True Low Air Loss Pressure Reducing Mattress System
The Serene is a highly advanced True Low Air Loss mattress replacement system, designed for use in both acute and community care settings. Engineered for patients requiring pressure area care, it delivers superior immersion and envelopment therapy to reduce pressure across the entire body surface.
Its powerful pump delivers 120 LPM airflow, supporting Microclimate Management and helping maintain healthy skin conditions by increasing MVTR (moisture vapour transmission rate). The heel zone section ensures targeted pressure redistribution for vulnerable areas, reducing the risk of pressure damage.
The mattress features an easy-to-use weight setting function, allowing caregivers to quickly tailor the system to the individual patient’s needs. The cell-on-cell design offers enhanced support during power failure or patient transport, providing peace of mind for staff and safety for residents.
Designed in accordance with strict infection control standards, the Serene mattress offers a host of user-friendly features:
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Weight Setting: Intuitive controls for accurate patient-specific therapy
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Max Firm Mode: Temporary high-pressure support for nursing procedures
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Low Pressure & Power Failure Alarms: Ensures continuous monitoring and alerts caregivers promptly
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Seat Inflate Mode: Supports upright seated patients with added sacral pressure relief
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Two-Way Zip Cover: Fully removable, fluid-resistant and washable
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Service & Fault Alarm Indicators: Early alerts for maintenance needs
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Cable Management System: Keeps cords safely off the floor
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Lock-Out Function: Prevents accidental setting changes
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Crib 5 Mattress Cover: Water-resistant, stretchable and Silver-ion treated for infection control
The Serene system is ideal for both pressure ulcer prevention and managing existing wounds, making it a smart and effective solution for care homes seeking to provide high-quality pressure area care.
Quality
We understand that the well-being of your residents depends on the quality of the products you use. That's why we source only the finest, tried-and-tested items from reputable suppliers.
Reliability
We pride ourselves on being a dependable partner. We ensure prompt next day deliveries, accurate orders, and exceptional customer service. Your peace of mind is our priority.
Compassion
We’ve cultivated strong relationships with both care home administrators and suppliers. This has allowed us to curate a diverse and comprehensive range of products that cater to the unique needs of the care home industry.
Minimum UK carriage paid order for web and App is £95 (£8.95 carriage charge if below)
Phone or Email £150 (£8.95 carriage charge if below)
Scottish Highlands/Northern Ireland £200 (£20 carriage charge if below)
UK Offshore £500* (£20 carriage charge if below)
*Offshore including Isle of Wight, Isle of Man, Channel Islands (Guernsey/Jersey)
Please complete the VAT relief form if you believe your service user is eligible. The below information briefly details eligibility and further information relating to VAT Notice 701/7. If you require more detailed information, visit the GOV.UK link: https://www.gov.uk/guidance/reliefs-from-vat-for-disabled-and-older-people-notice-7017
Overview
The UK government offer VAT relief on a range of applicable products for charities and for disabled individuals who purchase items designed exclusively for use by disabled persons. However, care homes are unable to purchase on behalf of their residents and claim VAT relief legitimately.
Eligible individuals and charities with a registered charity number can claim VAT relief online at the point of payment.
Eligibility for VAT Relief
To qualify for VAT relief, you must fall into one of the following categories:
· Charities
Charitable care institutions that provide care or treatment predominantly to disabled individuals. Please supply your charity registration number.
· Individuals who are chronically sick or disabled
Defined as individuals with a physical or mental impairment that has a long-term and substantial adverse effect on their ability to perform everyday activities, those with a condition that the medical profession considers a chronic sickness, or individuals who are terminally ill.
This does not include elderly individuals who are otherwise able-bodied or those who are temporarily disabled or incapacitated.
Eligible Products
Products eligible for VAT relief include aids designed exclusively for use by individuals who are incapacitated or disabled, as well as items intended for the care or treatment of incontinence. These products are available at zero-rate VAT when purchased directly by an individual for personal use, or by a registered charity for use by a disabled person. Eligible products will be clearly marked on the website.
How to Claim
To claim VAT exemption on our website, you must complete the VAT relief declaration form, which is available in the footer for the website. You will need to complete a new form for each purchase of eligible equipment or products.